By booking to stay at The Reserve on Kowhai you acknowledge the following Terms and Conditions.
Terms of Booking & Booking Deposit
By placing a booking with Reserve on Kowhai you and your booking party agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us the lead guest must be at least 16 years of age.
The maximum number of staying guests per room is illustrated in the room occupancy details on the website. The person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
To secure any booking we require a deposit to be paid in advance, this deposit amount is 50% of the total cost of your stay.
Deposit payments must be cleared funds before a booking can be confirmed.
Deposits are only refundable under the conditions set-out here within.
Balance to be paid 7 days before arrival date
Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer. Visa or Mastercard plus bank charges ( will have to find this out)
Any charges raised against us by our banks for handling dishonored cheques, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
All guests agree to respect the privacy and peace of all other staying guests,neighbors and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
Cancellation, Returned Deposit & Non-Arrival
Guests who need to cancel a booking should contact us as soon as possible.
Deposits already paid are only returned in accordance with the following conditions;
Cancellation made 15 days or more in advance of arrival date = Full deposit refund
Cancellation made 14 days or less of arrival date = 50% of deposit refund
Cancellation made 48 hrs or less of arrival date = No refund issued, full amount of booking due
Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due.
It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking
Smoking of any tobacco products including, but not limited to cigarettes, e- cigarettes, vaps, pipes, cigars, snuff or chewing tobacco, is only allowed -inside the buildings..
Pets & Service Dogs
We do not accept pets throughout the accommodation, except for service dogs.
Parking
Where on-site parking is provided guests accept that they park their vehicles at their own risk.
Accessibility Statement
We have provided an accessibility and access statement here, which you can download and read.
Your Personal Details &Privacy
We are required to keep a register of guests over the age of 16 who stay with us, Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed.
Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
House Rules:
Kick your shoes off once your in the door that way you know you are on holiday.
We ask that you help us recycle, compost and be respectful of our home. Our garden is for sharing so if there is produce just ask and we can help you out. Can beat a home grown tomato!
Please ask if you have any questions or queries.
You must totally enjoy your stay.
You must also acknowledge: We have 1 lazy dog who lives on the property and loves swimming